Terms & Conditions

Payment

When making payments by credit or debit card, we do not store any financial details. We have chosen Strip as our payment provider, to ensure a high level of safety when you make any transactions. Stripe do not give us your card details.

You do not need to have a Stripe account in order to make a payment, there are options available for paying with credit/debit cards.

Please note that currency conversion charges apply for overseas payments.

Delivery

All artwork is sent by Royal Mail’s Special Insured Delivery service nationally and internationally. Prices depend on size and weight and are calculated automatically for you. Orders are sent out within 5 working days on receipt of payment unless specially requested otherwise.

For overseas customers framed pictures larger than 300mm will be unframed and sent. Unfortunately, it costs us to have the frames removed, so we cannot offer a reduction in price in these situations.

Overseas postal packages offer a maximum of £500 compensation.

Returns/Cancellation

If you are not happy with your purchase, you can return it within 7 days for a full refund, provided that it is undamaged in any way.

Privacy Policy

This is the web site of Rogan’s Books

Our postal address is:

33 Castle Road,
Bedford,
Bedfordshire,
MK40 3PL,
United Kingdom.

We can be reached via e-mail at orders@childrensbookillustration.com 

With respect to cookies: Any ecommerce website requires cookies to function, so we do set some. For example, if you place something in your basket, the website will use a cookie to identify your browser, so the item will be still be there when you visit another page. That cookie will expire in a few days or, if your browser is set to delete cookies when you close it. It’s nothing to be concerned about, it’s just how the web works.

This website is also integrated with Mailchimp, Facebook, Instagram, Pinterest, & Google Analytics, all of which will set cookies. Where possible, these are set to anonymise data & not to collect any personally identifiable information, however in some cases, such as if you sign-up to our mailing list or are logged in to Facebook, they may store information about your visit. We do not have complete control over them.

When you place an order, we will store your personal details including your contact and delivery address details, to enable us to fulfill your order delivery.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. We will, obviously, have to share your delivery details with the delivery company.

But, apart from people directly involved in the ordering process or website maintenance, we do not allow access to your personal data to anyone else. We have no have special relationships with any ad server companies.

Children’s Book Illustration does not take any responsibility for the content of any sites it has links with.

Upon request we provide site visitors with access to all information that we maintain about them. Consumers can access this information by e-mailing us at the above address. Consumers can have this information corrected by sending us an e-mail at the above address.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses.

Newsletter / Mailings

If you do not want to receive e-newsletters from us in the future, please click on the unsubscribe button on the e-newsletter.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new artwork or upcoming exhibitions.

If you do not wish to receive such mailings, please let us know by sending us an e-mail at the above address.